I am a qualified trainer, lecturer and public speaker and have successfully delivered workshops, online courses and lectures on various marketing and strategy topics.

I believe in life-long learning and will work collaboratively with you to identify knowledge gaps and deliver customised workshops, training and capability programs that will educate, upskill and inspire actions.
All training initiatives combine academic and industry knowledge and demonstrate actionable insights using national and international case studies.

Following is a snapshot of topics that I have successfully delivered:

- Visitor Experience Design
- Destination Marketing and Branding
- Persona Development
- Customer Journey Mapping
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Pricing Strategies for Products and Experiences
- Business Continuity Planning
- Digital Marketing Planning
- Strategic Business Planning
- Domestic and International Tourism Distribution
- Online Distribution and Channel Managers
- Packaging and Partnerships
- Resetting your Tourism Business

I have been involved in TiCSA’s Service IQ and Tourism IQ Series since 2017 and achieved outstanding satisfaction ratings.